SHIPPING
A tracking number will be emailed to you upon shipment. Orders placed with Bohimi will generally be processed in 3-5 business days. It may take longer if a rug needs to be sent to the cleaners, and we will notify you if this is the case. We are a one-woman show, and do our best to ship as quickly as possible so please be mindful. Once the order ships, it will generally reach you in 5-10 business days, depending on your location.
*The ongoing pandemic may cause further delivery delays, as shipping couriers are experiencing higher than average shipping volumes with longer than average delivery times.
Applicable duties and taxes are the responsibility of the customer upon receipt of the parcel. Refusal of packages does not result in a refund, as the package will be considered abandoned by the courier. Incomplete or incorrect shipping addresses may result in the parcel being returned or abandoned. For good measure, please carefully review when entering your mailing information at check out.
Bohimi Design reserves the right to refuse any sale or shipment.
Most orders will be shipped directly from Morocco, although some may be shipped from the US - this information will be indicated in the item description. The US based collection are generally shipped via USPS priority. The Moroccan based collection is generally shipped via DHL express.
If you are trying to place an order from a country that we do not ship to - please get in touch with us so we can confirm whether we are able to deliver to your region: hello@bohimidesign.com
RETURN POLICY
All sales are final. As we are a small business, dealing with one-of-a-kind vintage goods and shipping worldwide, we cannot accommodate returns, exchanges, or refunds. Cancellations are not accepted once an order has shipped.
We do everything we can to accurately and honestly describe and show the condition, texture, and color of all items in our online photography - including shooting in natural light, and from varying angles to give you as accurate a representation as possible. The actual items in person may still vary slightly from what is seen on your screen, as computer screens may generate different color nuances. Please take your time in selecting your purchases, and feel free to contact us prior to purchasing at hello@bohimidesign.com with any questions, or to see additional photos.